Frequently Asked Questions

Who are The Tracing Group?

The Tracing Group is a UK-based data management company appointed by pension providers and financial companies to trace individuals whose current contact details may not be held on file. Based in Norfolk, UK, The Tracing Group is a small business employing a friendly team of researchers to find and reunite individuals with lost assets and assist financial companies with data management. To speak directly to a member of The Tracing Group team call 01603 937800.

Why is this pension scheme/financial institution trying to find me?

The Pensions Regulator and the Financial Conduct Authority requires that organisations maintain fully accurate information for their members and customers so that they can keep them informed, updated and ultimately in receipt of the money that belongs to them.

If we are contacting you on behalf of a pension scheme, even if you are not of retirement age yet, the pension scheme has a responsibility to keep you informed of your pension in the meantime.

I have never heard of this pension scheme or company?

If the pension scheme or company mentioned in the letter does not sound familiar to you, please contact us.

Many of the larger organisations we work for have taken over smaller organisations, so may now be represented under a different name.


If we are contacting you on behalf of a pension scheme, some of the pensions date back to the early 1960s or 1970s and could also relate to employment you may have forgotten about, or a scheme you were not aware that you were enrolled into (such as a company paid pension).

How did you find me?

Our team of professional researchers have access to a variety of databases which are all utilised within strict Data Protection guidelines. The sources we use are both publicly available (such as Electoral Rolls or birth, marriage, and death records) and paid-for services.

Why did you write to my relative?

Sometimes, we are either unable to trace the person we are looking for directly, or we have written to the person and received no response to our letters – in these instances, we will conduct basic genealogical research to try and locate a close relative who may be able to provide a forwarding address for the member (for example, if they have moved overseas).

At the Tracing Group, our team of researchers are passionate about reuniting individuals with their rightful assets, so this is just one of the ways we make sure that every possible lead is explored.

Why do I need to confirm personal details such as my National Insurance Number?


When our research team update the company we are working for with current contact details, we must be certain that the details provided are for the correct person. To avoid sensitive  information being sent to somebody inaccurately, requesting the National Insurance Number is one of the ways we can confirm this, however this may not be necessary depending upon the information we have been provided with by the company we are working with. We may also ask for other information that only the correct individual is likely to know.

I am receiving correspondence from the pension scheme/financial organisation and my details have not changed, why are you looking for me?

Automated data screening can sometimes flag addresses as potentially incorrect for a variety of reasons, the most common ones being that the resident has come off the electoral roll or that Royal Mail have changed the postcode of the address. In such instances, we send a letter to the address to double-check that the member still resides there.

Even if you believe that the company has your address on file correctly and it remains unchanged, please contact us so that we do not send you any more letters.

I am receiving my pension, why are you looking for me?

In some instances, individuals may have been in receipt of their pension for many years and continue to receive it on a monthly basis, however they may not have updated their contact details when they moved house.

Even if you are receiving a pension, it is always worth contacting us to confirm that your details are up to date, as the scheme may freeze payments if they cannot confirm your whereabouts.

What is my pension or account worth?

At the Tracing Group, we do not hold any specific financial details of your pension or account, this is protected information not shared with us. Once we have updated the company that have instructed us to perform the search with your contact details, they will contact you directly.

Can I contact the pension scheme or company directly?

Yes - if you feel more comfortable contacting the scheme or company directly, please feel free to do so. If however, you update your details with them directly, please contact us to let us know so that we do not progress with any further research or send you any more letters.

Will I be charged for this?

No - our tracing fee is paid by the company or pension scheme out of their own budget. You will never be charged for our services and no commission or charge is ever taken.

We understand that it can be concerning to receive a letter from an unknown company out of the blue, especially when they are requesting confirmation of your personal details, so we would like to take the time to answer some frequently asked questions which we hope will put your mind at rest.


"Thanks Bob, I appreciate your professionalism and sensitivity in your approach"

"You’ve been really efficient and helpful. Thank you! "

"You have been really helpful all the way through. Thank you so much. Excellent service"

"I'm chuffed to bits that you have found me. I have been trying for ages to find out who was holding that pension

" Im really happy to be found. My IFA hasn't been able to track down this pension"