Justin has over 30 years of sales and customer service experience.

His client-facing techniques, coupled with his inbound endeavours, ensure that the customer experience is marked by values relating to skill, competency and confidence.

Justin keeps a watchful eye on current affairs, a couple of watchful eyes on his two young daughters, and zero watchful eyes on Match of the Day, when his team has performed abysmally.

Amy is a vital member of the research team. With over seven years of experience providing the best customer service, she ensures all calls are handled professionally and efficiently. Her continuous support for the researchers helps to ensure the research team remains proficient in providing accurate research results for our clients.

Out of work, she enjoys spending time with her boyfriend and family. She also enjoys reading, especially a good thriller book!

Robert has spent over 30 years in the pensions industry working on a variety of occupational pension schemes, from small schemes, with a handful of members, to those with tens of thousands of members. He has worked closely with trustee boards, the regulatory bodies of the industry and closely, for a number of years, with the Pension Protection Fund.

Having been on the other side of the fence struggling to keep track of members who move without trace, Robert was keen to make the shift to a quality tracing firm who also has great tools to help find and verify overseas members of pension schemes. The whole idea of financial institutions, including pension schemes, having a duty to reconnect people with lost money resonates with Robert, particularly in a time of people struggling with the cost of living.

Robert is the current President of the Pensions Management Institute, which is a great honour to him.

In his spare time, now his children have flown the nest, Robert spends his time with his wife Jacqui, walking their dog Logan, or they can be sometimes seen at Elland Road getting stressed watching Leeds United.

Brogan is an integral part of the Tracing Team, with over 12 years Customer Service and Administration experience within different industries. Brogan’s primary role is to support and maximise the output of the Tracing Team.

In her spare time, Brogan enjoys spending time with her family, and travelling to new places with her partner. She also likes taking her Rescue Staffy, Bella, out for adventures or having a cuddle on the sofa with a cuppa!

Alison is an essential member of the tracing team. A communication and media studies graduate, she has over 15 years of experience in customer care and administration. She oversees the delivery of all Tracing projects carried out by the team, ensuring they are completed in an accurate and timely manner, in line with the client’s requirements, whilst maintaining data accuracy and the highest success rate possible.

In her spare time, Alison enjoys walks in the countryside with her King Charles Cavalier Spaniel or cuddling on the sofa with one of the cats. She also loves travelling abroad and at home and discovering new places and cultures. She also likes making bits and pieces with her vast craft collection!

Paul is responsible for setting up the technical infrastructure of the business. He is an experienced company director with more than 30 years of IT systems and platform development. He has extensive experience implementing secure infrastructure systems and is responsible for the data and security policies at The Tracing Group.

Paul is also highly creative and instrumental in The Tracing Group's product development team. He focuses intently on bringing the most innovative products to our clients and industry. He strongly believes that the transfer of knowledge is the best way to make an organisation grow.

In a previous life, Paul was in the RAF as an electronics engineer. In his spare time, he enjoys walking with his dog Luna and although no longer competing on a regular basis still goes karting in the vain hope he can get the fastest lap.  His latest mantra is “one day every house will have a 3D printer”, maybe that’s why he now has several and tinkers with them on a regular basis.

Sarah plays a pivotal role in the organisation, overseeing all aspects of Human Resources, Compliance, and Accounts with a strategic and detail-oriented approach. With over 25 years of experience in operations, sales, and product management within the financial services sector, she brings a wealth of knowledge and leadership to her role.

Her career has been marked by a strong track record of driving operational excellence and fostering high-performing teams. Sarah’s previous experience in the asset reunification industry has equipped her with a deep understanding of regulatory frameworks and client service standards, making her instrumental in ensuring the company continues to deliver exceptional results with integrity and professionalism.

Sarah is known for her pragmatic leadership style, her ability to navigate complex challenges, and her unwavering commitment to upholding the highest standards across all areas of the business. Her cross-functional expertise ensures that internal processes run smoothly and that the company remains compliant, efficient, and client-focused.

Outside of work, Sarah enjoys walking her dog and cherishes quality time with her husband and two daughters. 

Ben is Head of IT Innovation at The Tracing Group, where he champions the development of secure, scalable digital platforms that help reconnect consumers with lost financial assets. With over two decades of experience in software engineering, infrastructure, and product development, Ben combines deep technical knowledge with a passion for building solutions that empower people.

Before joining The Tracing Group, Ben founded and directed multiple businesses and has led software teams delivering high-impact products across the web, mobile, and cloud. He thrives at the intersection of technology and strategy, translating complex requirements into elegant, future-ready systems. At TTG, he’s been instrumental in transforming the in-house identity verification platform — improving success rates, increasing speed and enhancing the user experience.

Ben lives just outside Norwich with his wife and three children. Outside of work, he can be found playing keyboards in bands across the South and remains a lifelong enthusiast for new technology and its potential to make people’s lives easier, safer, and more connected.

With over a decade of experience in the financial industry, Dean has earned an outstanding reputation for his skills in building and maintaining client relationships. His approach is grounded in trust and fairness, ensuring every client feels valued and understood. Dean firmly believes that strong relationships are the foundation of successful client management, especially when handling sensitive information and data.

As a devoted family man, Dean and his wife Hannah are proud parents to three wonderful children, Ellis, Otis & Aubrey. Building relationships within his family is at the heart of everything he does. In his rare moments of free time! Dean enjoys socialising with friends through various activities. Whether it's engaging in sports, playing games, or simply meeting up for a casual get-together, Dean's blend of professional and personal expertise makes him a trusted consultant, and he looks forward to continuing to build lasting relationships and helping clients achieve their future goals.

Utilising over fifteen years of experience in the people tracing and data quality industry, Sam is responsible for overseeing operational output and liaising with The Tracing Group's current and prospective clients.

Having spent many years as a researcher himself, Sam progressed into management in his early 20s and has led large research teams at other asset reunification companies. This experience has resulted in him having a wealth of relevant knowledge of the industry. Sam is focused on quality and accuracy when it comes to research results and is also a great leader with an inclusive and considerate approach to managing his team. Sam will always make himself available to clients with queries about results and considers client satisfaction a key measure of his success.

Sam is a keen runner and cricketer and is a captain at Swardeston Cricket Club. He has enjoys travelling with his wife and two daughters. 

Bob is a vital member of The Tracing Group Tracing Team. He uses his 10-plus years of people tracing and genealogical research experience on the various cases that cross our desks daily. Bob enjoys solving complex research cases with minimal input information and is exceptionally skilled with overseas tracing projects.

Bob enjoys coffee, real ale, the local music scene and playing walking football.

Danielle Higgins is the visionary Founder and Managing Director of The Tracing Group, renowned for providing cutting-edge people tracing and data management solutions to top UK financial institutions and Pension Schemes. She's a 2023 and 2024 nominee for the "Innovator of the Year" at the Women in Pension Awards, thanks to Validentity. This groundbreaking ID Verification tool seamlessly confirms customer and pension member identities. 

With 18 years under her belt in data quality and asset reunification, Danielle co-introduced the CTF Register in 2020 alongside Sharefoundation. This pioneering solution aids young individuals in rediscovering their lost Child Trust Fund accounts. Additionally, Danielle sits of the Financial Education Council at TISA and has been an instrumental Deputy Chair for the TISA Data Quality Executive Committee, advocating for best practices in addressing 'gone aways' in finance—a guideline later adopted by the BSI. 

Outside her professional realm, Danielle finds solace in ballet, yoga, and cold water swimming while cherishing moments with her two young daughters.

With over 12 years of experience in the financial services world, Chloe brings a wealth of knowledge, efficiency, and energy to her role as Executive Assistant and Growth Coordinator. 

Known for her attention to detail and ability to juggle competing priorities with ease, she plays a key role in supporting the team and driving business growth initiatives.

Chloe’s professional expertise is matched by her approachable nature and commitment to building strong relationships across the business. Her background in music lends a creative flair to her work, and her passion for organization and collaboration makes her an integral part of the team.

Outside of work, Chloes happiest when she’s in the sunshine – preferably on holiday with a good book in one hand and an iced coffee in the other.  She loves spending quality time with her three children and husband, whether that’s out on an adventure or just enjoying the little moments together at home.