+44 (0) 1603 937800 — Mon to Fri, 9am to 5pm UK time (currently 5:50pm in the UK)
A - A - A

My Lost Money for Financial Institutions

My Lost Money logo

Dormant customers? We’ll find them.

Join our proactive money-tracing service. Find your customers, stay compliant.

  • Reunite lost customers with their accounts
  • The UK's fastest-growing lost money network
  • Comply with KYC & AML regulations
Partner with us - Join the UK’s fastest-growing lost asset service.
Trace and match - We’ll find your dormant and gone-away customers.
Reunite and comply - Return assets and enjoy full AML/KYC compliance.

Guaranteed matches with proactive money tracing

As a member, you’ll get monthly customer searches with our parent organisation, The Tracing Group™.

The more you invest in your membership, the more monthly search credits you’ll receive.

The best part? We guarantee you matches.

Proactive customer tracing

Comply with KYC and AML regulations

With Validentity™, member institutions can customise and log their ID&V processes.

This ensures compliance with Anti-Money Laundering (AML) and Know Your Customer (KYC) requirements—providing a clear audit trail across the matching process.

We invest in our community

We invest 5% of member budgets on Profile Raising and advertising annually—maximising your chances of tracing gone-away customers.

And with new members adding to the pot all the time, we’ll grow your exposure and solve the lost money problem together. For good.

Lower costs

Lower costs. Better outcomes. Stronger brand.

My Lost Money solves your dormant asset problem, saving you time and money.

We help you achieve better customer outcomes and regulatory compliance.

In short? We strengthen your brand.

We’ll protect you. Always.

My Lost Money members get the highest level of data protection.

With bank-level security and our proprietary Validentity™ verification tool, you’ll know your customers are who they say they are.

Your data stays yours. We won’t sell it, or share it without your permission. Full stop.

FSQS, DigitalXRaid and Validentity

Get in touch

Interested in how we could help you?

Message sent successfully.
There was an error on the form. Please check and try again.
You have submitted too many forms. Please try again later.
Seven plus ten
function submitForm(formId) { event.preventDefault(); var originalButtonText = document.getElementById("submitButton").innerHTML; document.getElementById("submitButton").innerHTML = ' Sending...'; document.getElementById("submitButton").disabled = true; const form = document.getElementById(formId); const formData = new FormData(form); fetch('/api/contact', { method: 'POST', body: formData }) .then(response => { document.getElementById("submitButton").innerHTML = originalButtonText; document.getElementById("submitButton").disabled = false; if(response.ok) { form.classList.remove('fail'); form.classList.remove('ratelimit'); form.classList.add('success'); form.reset(); } else if(response.status === 429) { form.classList.remove('success'); form.classList.remove('fail'); form.classList.add('ratelimit'); } else { form.classList.remove('success'); form.classList.remove('ratelimit'); form.classList.add('fail'); } }); } (function () { var elements = document.getElementsByClassName('certificatebyqms'); Array.from(elements).forEach(function(element) { var apiKey = element.getAttribute('data-apiKey'); var isGreyBadge = element.getAttribute('data-isGreyBadge'); var xhttp = new XMLHttpRequest(); xhttp.onreadystatechange = function () { if (this.readyState == 4 && this.status == 200) { element.innerHTML = this.responseText; } }; var url = 'https://qms.qmsconnect.co.uk/sitevisit/badge?apiKey=' + encodeURIComponent(apiKey) + '&isGreyBadge=' + isGreyBadge; xhttp.open("GET", url, true); xhttp.setRequestHeader("certificate", "6DB71D3C-9CDD-4566-BCD6-FEC0C904AAE7"); xhttp.send(null); }); })();