Search Results

Find Customers Reunite Assets Build Confidence Maintain Contact Read More Book free consultation with one of our experts in data quality Book Now Have you received a letter from us? Click Here Key Statistics £10M Liability savings made by just one client £4 £4 spent on remediation can deliver £460.55 per member in liability savings 1.2M Cases reviewed by our tracing team Services The Tracing Group locates and verifies missing customers or heirs of deceased customers quickly and accurately. Supporting the financial services industry, including Life and Pension organisations, Asset Managers and Financial Mutuals. Find Out More Clients What people say about us “We are all delighted to extend our relationship with TTG! The research the First Actuarial team has done into this review of the service provided by TTG demonstrates the excellent service and communication we receive. One of our scheme managers has expressed that their scheme's member address data has never been in such good condition, and the monthly mortality screening has been a revelation. We look forward to many more years of working together." Robert Wakefield, Head of Pension Administration What's new Latest articles 2 hours ago 2 min The Tracing Group launches innovative new service – Size of The Prize We were recently delighted to attend, and speak at the Pensions Age Spring Conference, held in London on 18th April. Our MD Danielle... Jan 9 2 min Comprehensive guide to implementing the Dormant Assets Scheme I am delighted to present the index of our pioneering white paper, “Unlocking Potential, Engendering Trust: Implementing and Mastering... Dec 22, 2023 1 min Pressure on CTF account providers to take action is mounting This report discusses the growing concerns and challenges surrounding unclaimed Child Trust Funds (CTFs) in the United Kingdom. CTFs were... Read More Need more details? Contact us now Contact Us

Home / Services Our Services Find out how we can help you Mortality Screening Overseas People Tracing Data Cleansing Existence Checks People Tracing Beneficiary Tracing Validentity Child Trust Funds (CTF) If you're looking for a reliable, ethical and friendly B2B partner, look no further than The Tracing Group. Contact us today to learn how we can help you achieve your goals and take your business to the next level. Discover more about The Tracing Group The Team Services Accreditations Articles Need more details? Contact us now Contact Us

Home / About / Ethics and Standards Privacy Policy PURPOSE This policy describes how we use your personal data when you use our website www.thetracinggroup.co.uk or when we provide services to you. We have provided this policy to ensure that you understand what personal data we may collect and hold about you, what we may use it for and how we keep it safe. You have legal rights to access the personal data we hold about you and control how we use it, which are also explained. WHO WE ARE AND HOW YOU CAN CONTACT US We are The Tracing Group Limited, a company registered in England with registration number: 10640926. Our registered head office address is Unit 4D, Wymondham Business Centre, Norfolk, NR18 9JL. You can contact us in writing at Unit 4D, Wymondham Business Centre, Norfolk, NR18 9JL or by email at: info@thetracinggroup.co.uk . If you want to speak to us, please call us on 01603 937800. Please refer to the sections on your rights to know what personal data we hold and to control how we use it, and how to make a complaint for further information. WHAT PERSONAL DATA WE COLLECT ABOUT YOU We collect: Personal data that you provide to us. There are lots of ways in which you may share your personal data with us. For example, you may register on our website, post on social media sites that we run, or contact us in connection with the services we provide to others. The personal data you provide us may include your name, address, e-mail address and phone number, date of birth and National Insurance Number. Personal data that we receive from third parties. If we work with other businesses or use sub-contractors, these parties may collect personal data about you, which they will share with us. For example, we may have your name and contact details passed to us by a pension scheme, insurance provider, asset manager or other financial institution so that we can assist them in updating their records or trace you to your current address. Personal data about your use of our website. This is technical information and includes details such as your IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, as well as details of how you navigated to our website and where you went when you left, what pages you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and any phone number used to call our customer service number. WHAT WE USE YOUR PERSONAL DATA FOR​ Personal data that you provide to us is used to: Provide you with the information, products and services you request from us. Provide you with marketing information in accordance with your marketing preferences (see how we use your personal data for marketing) Manage and administer our business. Review and improve our service. Deliver a service to trace customers on behalf of our clients or update our client’s records. Personal data that we receive from third parties is combined with the personal data that you provide and used for the purposes described above. Personal data about your use of our website is used to: a. Administer our website for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes. b. To improve our website to ensure that content is presented most effectively for you and your computer or mobile device. c. To allow you to participate in interactive features of our service when you choose to do so. d. As part of our efforts to keep our site safe and secure. e. To make suggestions and recommendations to you and other site users about goods or services that may interest you or them. 8. We may utilise credit reference agencies' services when tracing. THE USE OF COOKIES Cookies are small files saved to the user's computer hard drive that track, save and store information about the user's interactions and website usage. This allows the website, through its server, to provide the users with a tailored experience within this website. The website uses cookies to better the user's experience while visiting the website. Where applicable, this website uses a cookie control system allowing the user on their first visit to the website to allow or disallow the use of cookies on their computer/device. This complies with recent legislation requirements for websites to obtain explicit consent from users before leaving behind or reading files such as cookies on a user's computer/device. ​​ Users are advised that if they wish to deny the use and saving of cookies from this website onto their computer's hard drive, they should take necessary steps within their web browser's security settings to block all cookies from this website and its external serving vendors. Our website uses tracking software to monitor its visitors to understand better how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computer's hard drive to track and monitor your engagement and usage of the website but will not store, save or collect personal information. You can read Google's privacy policy for further information. ​​ External vendors may store other cookies on your computer's hard drive when this website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected. WHEN WE NEED YOUR CONSENT TO USE YOUR PERSONAL DATA Whilst we always want you to be aware of how we are using your personal data, this does not necessarily mean that we are required to ask for your consent before we can use it. In the day-to-day running of our business, we may use your personal data without asking for your consent because: We are entering into and carrying out our obligations under a contract with you We need to use your personal data for our own legitimate purposes (such as the administration and management of our business and the improvement of our services) and our doing so will not interfere with your privacy rights In exceptional circumstances, we may wish to use your personal data for a different purpose which does require your consent. In these circumstances, we will contact you to explain how we wish to use your data and to ask for your consent. You are not required to give consent just because we ask for it. If you do give consent you can change your mind and withdraw it at a later date. ​ Please refer to the section on ‘how we use your personal data for marketing’ to read about marketing consent. PERSONAL DATA YOU ARE LEGALLY OBLIGED TO PROVIDE ​You are not under a legal obligation to provide us with any of your personal data but please note that if you elect not to provide us with your personal data, we may be unable to provide our services to you. YOUR RIGHTS TO KNOW WHAT PERSONAL DATA WE HOLD AND TO CONTROL HOW WE USE IT You have a legal right to know what personal data we hold about you - this is called the right of subject access. You can exercise this right by sending us a written request anytime. Please mark your letter “Subject Access Request” and send it to us at Unit 4D, Wymondham Business Centre, Norfolk, NR18 9JL or by email to: info@thetracinggroup.co.uk . Any request for information via a Subject Access Request will be processed within 28 days unless your request is highly complex, in which case we are permitted to extend the service period to 90 days. When any such request is made, The Tracing Group have a legal responsibility to ensure they are communicating with the person who is identified by the requested data, as such, we have a requirement to ascertain your identity and may ask for any reasonable documentation to confirm this. You may be charged a reasonable fee if your request is deemed excessive. You also have rights to: Prevent your personal data from being used for marketing purposes (see ‘How we use your personal data for marketing’ for further details). Have inaccurate personal data been corrected, blocked or erased? Object to decisions being made about you by automated means or to your personal data being used for profiling purposes. Object to our using your personal data in ways likely to cause you damage or distress. ​ You can find full details of your personal data rights on the Information Commissioner’s Office website at www.ico.org.uk . ​ AUTOMATED DECISION-MAKING AND PROFILING We do not make use of automated decision-making or profiling.​ WHEN WE WILL SHARE YOUR PERSONAL DATA WITH OTHERS We share your data with the following people in the day-to-day running of our business: Any business partners, suppliers and sub-contractors we work with to provide you or our clients with services that you or they have requested from us. Analytics and search engine providers that assist us in the improvement and optimisation of our site. We may also share your personal information with third parties on a one-off basis, for example, if: a. We sell or buy any business or assets (including our own), in which case we will disclose your personal data to the prospective seller or buyer of such business or assets b. We are obliged to disclose or share your personal data to comply with any legal obligation or to protect the rights, property, or safety of our customers, ourselves or others. This includes exchanging information with other companies and organisations for fraud protection and credit risk reduction.​ ​ HOW WE KEEP YOUR PERSONAL DATA SAFE We take every care to ensure that your personal data is kept secure. The security measures we take include: ​ Only storing your personal data on secure servers. Ensuring that our staff receive regular data security awareness training. Keeping paper records to a minimum and ensuring that those we do have are stored in locked filing cabinets on our office premises. Maintaining up-to-date firewalls and anti-virus software to minimise the risk of unauthorised access to our systems. Enforcing a strict policy on the use of mobile devices and out-of-office work. Please remember that you are responsible for keeping your passwords secure. If we have given you (or you have chosen) a password which enables you to access certain parts of our website, you are responsible for keeping this password confidential. Please do not share your passwords with anyone. Unfortunately, sending information via the Internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of personal data sent to our website; you send us personal data at your own risk. Once we have received your personal data, we will use strict procedures and security features (some of which are described above) to prevent unauthorised access. ​ HOW WE USE YOUR PERSONAL DATA FOR MARKETING We will add your details to our marketing database if: You enquire about our services You buy our services You have told a third party that you would like them to pass us your contact details so we can send you updates about our services. You have registered an account on our website and have indicated during the sign-up process that you are happy to receive marketing communications. ​ We may send you marketing communications by email, telephone, or post. You can ask us to only send you marketing communications by particular methods (for example, you may be happy to receive emails from us but not telephone calls) or ask us not to send you any marketing communications at all. You are also provided with the option to “opt-out”. ​ We may ask you to indicate your marketing preferences when you first register an account on our website. You can check and update your current marketing preferences at any time by calling or emailing us using the details set out in the Who we are and how you can contact us section above. WHEN WE WILL SEND YOUR PERSONAL DATA TO OTHER COUNTRIES Your personal data will not be transferred to or stored at a destination outside the European Economic Area (“EEA”) by us or our subcontractors. HOW LONG WE KEEP YOUR PERSONAL DATA​ We only keep your personal data for as long as we actually need it. In practice, this means that we will keep the details that we have been provided by our client for as long as the contract exists. ​ Please note that we may anonymise or use your personal data for statistical purposes. We keep anonymised and statistical data indefinitely, but we take care to ensure that such data can no longer identify or be connected to any individual. HOW YOU CAN MAKE A COMPLAINT If you are unhappy with how we have used your personal data, please get in touch with us to discuss this using the contact details set out in the section above. ​ You are also entitled to make a complaint to the Information Commissioner’s Office, which you can do by visiting www.ico.org.uk . Whilst you are not required to do so, we encourage you to contact us directly to discuss any concerns you may have and to allow us an opportunity to address these before you contact the Information Commissioner’s Office. EXTERNAL LINKS Although our website only looks to include quality, safe and relevant external links, users are advised to adopt a policy of caution before clicking any external links mentioned throughout this website. ​ Despite their best efforts, the Tracing Group Limited cannot guarantee or verify the contents of any externally linked website. Users should therefore note that they click on external links at their own risk. This website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned. SOCIAL MEDIA PLATFORMS Communication, engagement and actions taken through external social media platforms our website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively. ​ Users are advised to use social media platforms wisely and communicate/engage with them with due care and caution about their privacy and personal details. This website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email. ​ This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account. HOW WE KEEP THIS POLICY UP TO DATE ​ The easiest way to check for updates is by looking for the latest version of this policy on our website or you can contact us (see ‘who we are and how to contact us’) to ask us to send you the latest version of our policy. Policy last updated/issued: 17/03/2022. V3.0 Discover more about The Tracing Group The Team Services Accreditations Articles Need more details? Contact us now + Contact us

Home / Services / Data Cleansing Data Cleansing Poor customer and member data is costly in terms of postage spend and reputational damage when sensitive communications are sent to the wrong address. ​ The Tracing Group accepts data in any format for analysis. The data is analysed and corrected when needed, saving money and improving customer management. ​ Benefits ​ ​ Prevent Fraud Manage Liability Meet Regulations Save Money Increase Customer Confidence Improve Scheme Efficiency ​ Get in touch to arrange a data cleansing plan with us today. What's new Related articles Justas Sidiskis Aug 22, 2023 5 min 2023 Best Practices: Mastering Buy-ins and Buy-outs for Pension Schemes Justas Sidiskis May 2, 2023 2 min 2023 Pensions Dashboard Initiative: Revolutionise Your Pension Scheme and Ensure Readiness Justas Sidiskis Jan 19, 2023 1 min Did GMP Equalisation leave you with unanswered questions around 'unlinked dependants'? Justas Sidiskis Sep 14, 2022 2 min The Challenges of Performing KYC Checks on Legacy Data Justas Sidiskis Jul 19, 2022 2 min The Tracing Group launches Validentity tool for verifying the identity of individual pension members Justas Sidiskis Mar 16, 2022 3 min Expanded Dormant Assets Scheme Receives Royal Assent Need more details? Contact us now Contact Us

Home / Contact Contact us Please note Only use this "Contact us" page to ask general questions. If you have received a letter, do not send your details through this form; instead, use the "Have you received a letter? " page. How to contact us Main contact number 01603 937800 (Monday to Friday, 9am to 5pm UK time) Address The Tracing Group Unit 4D Wymondham Business Centre Norfolk NR18 9JL Opening Hours Mon - Fri 09:00 – 17:00 UK time Saturday Closed ​Sunday Closed Get in touch First Name Last Name Email Message Send Thank you! Your submission has been sent. We'll be in touch soon. Discover more about The Tracing Group The Team Services Ethics and Standards Articles

Home / Services / Mortality Screening Mortality Screening Understanding if pension members or customers are deceased and being promptly notified about deaths is the key to good scheme governance and fraud prevention. ​ With options that will screen data as frequently or infrequently as required, The Tracing Group's mortality screening service supports providers in meeting regulatory obligations and saving money. ​ Benefits ​ ​ Prevent fraud Manage liability Meet regulations Save money Increase customer confidence Improve scheme efficiency ​ Get in touch to arrange a mortality screening plan with us today. What's new Related articles Justas Sidiskis Aug 22, 2023 5 min 2023 Best Practices: Mastering Buy-ins and Buy-outs for Pension Schemes Justas Sidiskis May 2, 2023 2 min 2023 Pensions Dashboard Initiative: Revolutionise Your Pension Scheme and Ensure Readiness Justas Sidiskis Jan 19, 2023 1 min Did GMP Equalisation leave you with unanswered questions around 'unlinked dependants'? Justas Sidiskis Sep 14, 2022 2 min The Challenges of Performing KYC Checks on Legacy Data Justas Sidiskis Mar 16, 2022 3 min Expanded Dormant Assets Scheme Receives Royal Assent Justas Sidiskis Jan 17, 2022 2 min PASA launches DMC Guidance for Pensions Dashboard Need more details? Contact us now Contact Us

Home / Have you received a letter? Have you received a letter from us? Discover more about The Tracing Group The Team Services Accreditations Articles Need more details? Contact us now Contact us

Home / FAQs Frequently Asked Questions We understand that it can be concerning to receive a letter from an unknown company out of the blue, especially when they are requesting confirmation of your personal details, so we would like to take the time to answer some frequently asked questions which we hope will put your mind at rest. ​ Who are The Tracing Group? The Tracing Group is a UK-based data management company appointed by pension providers and financial companies to trace individuals whose current contact details may not be on file. Based in Norfolk, UK, The Tracing Group is a small business employing a friendly team of researchers to find and reunite individuals with lost assets and assist financial companies with data management. To speak directly to a member of The Tracing Group team, call 01603 937800. Why is this pension scheme/financial institution trying to find me? The Pensions Regulator and the Financial Conduct Authority require that organisations maintain entirely accurate information for their members and customers to keep them informed, updated and ultimately in receipt of the money that belongs to them. ​ If we are contacting you on behalf of a pension scheme, even if you are not of retirement age yet, the pension scheme is responsible for keeping you informed of your pension. You mention a redress payment in the letter. How has this happened? You may be due a one-off redress payment because, before you transferred your pension benefits, you had built up benefits in your former pension scheme between 17 May 1990 and 5 April 1997. Some of the help you built up during this time was Guaranteed Minimum Pension (GMP). GMP is different for men and women because it was linked to the State Pension, and State Pension Age used to be different for men and women. Following a High Court ruling, all UK pension schemes are legally required to equalise members’ benefits where GMP built up between 17 May 1990 and 5 April 1997 is unequal for men and women. This is known as ‘GMP equalisation’. It applies to existing members of affected pension schemes and former members of affected schemes who, like you, have transferred out. I have never heard of this pension scheme or company. If the pension scheme or company mentioned in the letter does not sound familiar to you, please get in touch with us. ​ Many of the larger organisations we work for have taken over smaller ones, so they may now be represented under a different name. If we are contacting you on behalf of a pension scheme, some pensions date back to the early 1960s or 1970s. They could also relate to employment you may have forgotten about or a scheme you were unaware you were enrolled on (such as a company-paid pension). Why did you write to my relative? Sometimes, we are either unable to trace the person we are looking for directly, or we have written to the person and received no response to our letters – in these instances, we will conduct basic genealogical research to try and locate a close relative who may be able to provide a forwarding address for the member (for example, if they have moved overseas). At the Tracing Group, our researchers are passionate about reuniting individuals with their rightful assets, so this is just one of the ways we ensure every possible lead is explored. Why do I need to confirm personal details such as my National Insurance Number? When our research team update the company we are working for with current contact details, we must be sure that the details provided are for the correct person. To avoid sensitive information being sent to somebody inaccurately, requesting the National Insurance Number is one of the ways we can confirm this. However, this may not be necessary depending upon the information provided by the company we are working with. We may also ask for other details only the correct individual will likely know. How did you find me? Our team of professional researchers have access to a variety of databases which are all utilised within strict Data Protection guidelines. Our sources are publicly available (such as Electoral Rolls or birth, marriage, and death records) and paid-for services. I am receiving correspondence from the pension scheme/financial organisation and my details have not changed. Why are you looking for me? Automated data screening can sometimes flag addresses as potentially incorrect for various reasons, the most common being that the resident has come off the electoral roll or that Royal Mail has changed the postcode of the address. In such instances, we send a letter to the address to double-check that the member still resides there. ​ Even if you believe that the company has your address on file correctly and it remains unchanged, please get in touch with us so that we do not send you any more letters. I am receiving my pension. Why are you looking for me? In some instances, individuals may have received their pension for many years and continue to receive it every month. However, they may not have updated their contact details when they moved house. ​ Even if you are receiving a pension, it is always worth contacting us to confirm that your details are up to date, as the scheme may freeze payments if they cannot verify your whereabouts. What is my pension or account worth? At the Tracing Group, we do not hold any specific financial details of your pension or account. This is protected information not shared with us. Once we have updated the company that has instructed us to perform the search with your contact details, they will contact you directly. ​ Can I contact the pension scheme or company directly? Yes - if you feel more comfortable contacting the scheme or company directly, please feel free to do so. If, however, you update your details with them directly, please get in touch with us to let us know so that we do not progress with any further research or send you any more letters. Will I be charged for this? No - our tracing fee is paid by the company or pension scheme out of their budget. You will never be charged for our services; no commission or charge is ever taken. What people say "You’ve been really efficient and helpful. Thank you! " "Thanks Bob, I appreciate your professionalism and sensitivity in your approach" "You have been really helpful all the way through. Thank you so much. Excellent service" "I'm chuffed to bits that you have found me. I have been trying for ages to find out who was holding that pension" " Im really happy to be found. My IFA hasn't been able to track down this pension" Need more details? Contact us now Contact us

Home / Services / Overseas People Tracing Overseas People Tracing Customers and members can often move overseas, making locating them more challenging. Customers may have been identified as overseas but have "gone away" from their last known address. The Tracing Group specialises in tracing customers and members that live overseas, delivering high success. Service options can include complete verification and cover all countries. ​ Benefits ​ Prevent Fraud Manage Liability Meet Regulations Save Money Increase Customer Confidence Improve Scheme Efficiency ​ Get in touch to discuss your overseas tracing needs with us today. What's new Related articles Justas Sidiskis Aug 22, 2023 5 min 2023 Best Practices: Mastering Buy-ins and Buy-outs for Pension Schemes Justas Sidiskis May 2, 2023 2 min 2023 Pensions Dashboard Initiative: Revolutionise Your Pension Scheme and Ensure Readiness Justas Sidiskis Jan 19, 2023 1 min Did GMP Equalisation leave you with unanswered questions around 'unlinked dependants'? Justas Sidiskis Sep 14, 2022 2 min The Challenges of Performing KYC Checks on Legacy Data Justas Sidiskis Jul 19, 2022 2 min The Tracing Group launches Validentity tool for verifying the identity of individual pension members Justas Sidiskis Mar 16, 2022 3 min Expanded Dormant Assets Scheme Receives Royal Assent Need more details? Contact us now Contact Us

Home / Contact Book a Free Consultation Book a Free Consultation Our data expert will contact you shortly after you complete the form Full Name Company Position Email Phone Message Send Thank you! Your submission has been sent. Our data expert will be in touch with you soon! Discover more about The Tracing Group The Team Services Ethics and Standards Articles

Thank you Thank you for completing the form ​ ​ What will happen next? ​ The information you have provided will be checked by our researchers. If everything matches up we will NOT contact you further. What we do with the information you have provided ​ We will pass your current contact details to the organisation that have instructed us to trace you and they will contact you directly. This can sometimes take between 3-6 months. If we have a question about the information you have provided, we will telephone you within the next 7-10 days. Discover more about The Tracing Group The Team Services Accreditations Articles Need more details? Contact us now Contact us

Home / About About Us The Tracing Group is a perfect partner! At The Tracing Group, we understand that effective communication with your customers is essential for meeting their needs and fulfilling regulatory obligations, particularly in the financial sector. However, many organisations face challenges such as poor customer data, customers who have moved away without notice, and cases of deceased customers that have not been adequately notifie d. Our team is fully dedicated to addressing these issues by i mproving the quality of your customer data, tracing gone-away customers who have relocated, and identifying the legal representatives or beneficiaries when customers have passed away. With our expertise in improving data quality, you can focus on maintaining contact, reuniting assets, and building customer trust. Let us improve your data quality so you can provide the best possible service to your customers. Contact Us What's new Latest articles Suzanne Lightwing-Smith 22 minutes ago 2 min The Tracing Group launches innovative new service – Size of The Prize We were recently delighted to attend, and speak at the Pensions Age Spring Conference, held in London on 18th April. Our MD Danielle... Danielle Higgins Jan 9 2 min Comprehensive guide to implementing the Dormant Assets Scheme I am delighted to present the index of our pioneering white paper, “Unlocking Potential, Engendering Trust: Implementing and Mastering... Danielle Higgins Dec 22, 2023 1 min Pressure on CTF account providers to take action is mounting This report discusses the growing concerns and challenges surrounding unclaimed Child Trust Funds (CTFs) in the United Kingdom. CTFs were... Justas Sidiskis Aug 22, 2023 5 min 2023 Best Practices: Mastering Buy-ins and Buy-outs for Pension Schemes Accurate data is pivotal for pension deals. Flaws risk finances & reputation. Tracing Group ensures pristine data and smooth transactions. Read more Discover more about The Tracing Group The Team Services Ethics and Standards Accreditations Need more details? Contact us now Contact us