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Home / Services Our Services Find out how we can help you Mortality Screening Overseas People Tracing Data Cleansing Existence Checks People Tracing Beneficiary Tracing Validentity Child Trust Funds (CTF) If you're looking for a reliable, ethical and friendly B2B partner, look no further than The Tracing Group. Contact us today to learn how we can help you achieve your goals and take your business to the next level. Discover more about The Tracing Group The Team Services Accreditations Articles Need more details? Contact us now Contact Us

Home / Contact Book a Free Consultation Book a Free Consultation Our data expert will contact you shortly after you complete the form Full Name Company Position Email Phone Message Send Thank you! Your submission has been sent. Our data expert will be in touch with you soon! Discover more about The Tracing Group The Team Services Ethics and Standards Articles

Home / About / Accreditations Accreditations Quality assured ISO 27001 ISO 27001 Information Security Management System Accreditation is an internationally recognised standard for information security management which provides a common framework for managing security across businesses and borders. Achieving the ISO 27001 accreditation in 2017 was an important benchmark for The Tracing Group as it confirms that all internal systems reflect this high standard and that clients can trust The Tracing Group’s practices. As part of the ongoing commitment to maintaining this accreditation, The Tracing Group is audited regularly internally and externally. Financial Services Qualification System (FSQS) FSQS is a community of financial institutions, including banks, building societies, insurance companies and investment services, collaborating to agree on a single standard for collecting the increasing amount and complexity of third-party information needed to demonstrate compliance with regulators, internal policies and governance controls. The Tracing Group team are proud to have completed the stringent FSQS approval process following an invitation to apply in 2019 and recognise this as an important milestone. The extensive accreditation process allows The Tracing Group to work as a preferred supplier for some of the UK’s leading financial institutions. Penetration Testing The Tracing Group are proud to be penetration tested by CREST , and CHECK-approved DigitialXRAID . DigitalXRAID is a full-service cyber security specialist, with every employee accredited to the highest standard to ensure technical excellence. The Tracing Group undergo Penetration Testing to understand the current threat landscape and the open attack vectors facing the organisation. This highlights how malicious threat actors could manipulate these issues. DigitalXRAID simulates a controlled ethical hack in the form of an External Infrastructure and Web Application Penetration Test against the FTP Server Application. Due diligence Data and information need to be safe, secure, and accessible. Information security is important for privacy, confidentiality and the smooth functioning of systems and supply chains in today’s interconnected world. ​ Clien ts The Tracing Group team recognise that, in contractual relationships, clients must seek assurance that working processes and systems are well-considered, appropriate and, more importantly, compliant. The Tracing Group team are used to working closely and proactively with clients to ensure all the pre-requisite security checks are completed promptly and efficiently to ensure approved supplier status is achieved. Suppliers Working closely with suppliers that may hold data to ensure that the requisite Security Due Diligence standards are met builds confidence with all relevant parties that data is stored securely and processed in line with ISO 27001 requirements and legislative and regulatory obligations. Discover more about The Tracing Group The Team Services Ethics and Standards Articles Need more details? Contact us now Contact Us

Home / About / Ethics and Standards Privacy Policy PURPOSE This policy describes how we use your personal data when you use our website www.thetracinggroup.co.uk or when we provide services to you. We have provided this policy to ensure that you understand what personal data we may collect and hold about you, what we may use it for and how we keep it safe. You have legal rights to access the personal data we hold about you and control how we use it, which are also explained. WHO WE ARE AND HOW YOU CAN CONTACT US We are The Tracing Group Limited, a company registered in England with registration number: 10640926. Our registered head office address is Unit 4D, Wymondham Business Centre, Norfolk, NR18 9JL. You can contact us in writing at Unit 4D, Wymondham Business Centre, Norfolk, NR18 9JL or by email at: info@thetracinggroup.co.uk . If you want to speak to us, please call us on 01603 937800. Please refer to the sections on your rights to know what personal data we hold and to control how we use it, and how to make a complaint for further information. WHAT PERSONAL DATA WE COLLECT ABOUT YOU We collect: Personal data that you provide to us. There are lots of ways in which you may share your personal data with us. For example, you may register on our website, post on social media sites that we run, or contact us in connection with the services we provide to others. The personal data you provide us may include your name, address, e-mail address and phone number, date of birth and National Insurance Number. Personal data that we receive from third parties. If we work with other businesses or use sub-contractors, these parties may collect personal data about you, which they will share with us. For example, we may have your name and contact details passed to us by a pension scheme, insurance provider, asset manager or other financial institution so that we can assist them in updating their records or trace you to your current address. Personal data about your use of our website. This is technical information and includes details such as your IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, as well as details of how you navigated to our website and where you went when you left, what pages you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and any phone number used to call our customer service number. WHAT WE USE YOUR PERSONAL DATA FOR​ Personal data that you provide to us is used to: Provide you with the information, products and services you request from us. Provide you with marketing information in accordance with your marketing preferences (see how we use your personal data for marketing) Manage and administer our business. Review and improve our service. Deliver a service to trace customers on behalf of our clients or update our client’s records. Personal data that we receive from third parties is combined with the personal data that you provide and used for the purposes described above. Personal data about your use of our website is used to: a. Administer our website for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes. b. To improve our website to ensure that content is presented most effectively for you and your computer or mobile device. c. To allow you to participate in interactive features of our service when you choose to do so. d. As part of our efforts to keep our site safe and secure. e. To make suggestions and recommendations to you and other site users about goods or services that may interest you or them. 8. We may utilise credit reference agencies' services when tracing. THE USE OF COOKIES Cookies are small files saved to the user's computer hard drive that track, save and store information about the user's interactions and website usage. This allows the website, through its server, to provide the users with a tailored experience within this website. The website uses cookies to better the user's experience while visiting the website. Where applicable, this website uses a cookie control system allowing the user on their first visit to the website to allow or disallow the use of cookies on their computer/device. This complies with recent legislation requirements for websites to obtain explicit consent from users before leaving behind or reading files such as cookies on a user's computer/device. ​​ Users are advised that if they wish to deny the use and saving of cookies from this website onto their computer's hard drive, they should take necessary steps within their web browser's security settings to block all cookies from this website and its external serving vendors. Our website uses tracking software to monitor its visitors to understand better how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computer's hard drive to track and monitor your engagement and usage of the website but will not store, save or collect personal information. You can read Google's privacy policy for further information. ​​ External vendors may store other cookies on your computer's hard drive when this website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected. WHEN WE NEED YOUR CONSENT TO USE YOUR PERSONAL DATA Whilst we always want you to be aware of how we are using your personal data, this does not necessarily mean that we are required to ask for your consent before we can use it. In the day-to-day running of our business, we may use your personal data without asking for your consent because: We are entering into and carrying out our obligations under a contract with you We need to use your personal data for our own legitimate purposes (such as the administration and management of our business and the improvement of our services) and our doing so will not interfere with your privacy rights In exceptional circumstances, we may wish to use your personal data for a different purpose which does require your consent. In these circumstances, we will contact you to explain how we wish to use your data and to ask for your consent. You are not required to give consent just because we ask for it. If you do give consent you can change your mind and withdraw it at a later date. ​ Please refer to the section on ‘how we use your personal data for marketing’ to read about marketing consent. PERSONAL DATA YOU ARE LEGALLY OBLIGED TO PROVIDE ​You are not under a legal obligation to provide us with any of your personal data but please note that if you elect not to provide us with your personal data, we may be unable to provide our services to you. YOUR RIGHTS TO KNOW WHAT PERSONAL DATA WE HOLD AND TO CONTROL HOW WE USE IT You have a legal right to know what personal data we hold about you - this is called the right of subject access. You can exercise this right by sending us a written request anytime. Please mark your letter “Subject Access Request” and send it to us at Unit 4D, Wymondham Business Centre, Norfolk, NR18 9JL or by email to: info@thetracinggroup.co.uk . Any request for information via a Subject Access Request will be processed within 28 days unless your request is highly complex, in which case we are permitted to extend the service period to 90 days. When any such request is made, The Tracing Group have a legal responsibility to ensure they are communicating with the person who is identified by the requested data, as such, we have a requirement to ascertain your identity and may ask for any reasonable documentation to confirm this. You may be charged a reasonable fee if your request is deemed excessive. You also have rights to: Prevent your personal data from being used for marketing purposes (see ‘How we use your personal data for marketing’ for further details). Have inaccurate personal data been corrected, blocked or erased? Object to decisions being made about you by automated means or to your personal data being used for profiling purposes. Object to our using your personal data in ways likely to cause you damage or distress. ​ You can find full details of your personal data rights on the Information Commissioner’s Office website at www.ico.org.uk . ​ AUTOMATED DECISION-MAKING AND PROFILING We do not make use of automated decision-making or profiling.​ WHEN WE WILL SHARE YOUR PERSONAL DATA WITH OTHERS We share your data with the following people in the day-to-day running of our business: Any business partners, suppliers and sub-contractors we work with to provide you or our clients with services that you or they have requested from us. Analytics and search engine providers that assist us in the improvement and optimisation of our site. We may also share your personal information with third parties on a one-off basis, for example, if: a. We sell or buy any business or assets (including our own), in which case we will disclose your personal data to the prospective seller or buyer of such business or assets b. We are obliged to disclose or share your personal data to comply with any legal obligation or to protect the rights, property, or safety of our customers, ourselves or others. This includes exchanging information with other companies and organisations for fraud protection and credit risk reduction.​ ​ HOW WE KEEP YOUR PERSONAL DATA SAFE We take every care to ensure that your personal data is kept secure. The security measures we take include: ​ Only storing your personal data on secure servers. Ensuring that our staff receive regular data security awareness training. Keeping paper records to a minimum and ensuring that those we do have are stored in locked filing cabinets on our office premises. Maintaining up-to-date firewalls and anti-virus software to minimise the risk of unauthorised access to our systems. Enforcing a strict policy on the use of mobile devices and out-of-office work. Please remember that you are responsible for keeping your passwords secure. If we have given you (or you have chosen) a password which enables you to access certain parts of our website, you are responsible for keeping this password confidential. Please do not share your passwords with anyone. Unfortunately, sending information via the Internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of personal data sent to our website; you send us personal data at your own risk. Once we have received your personal data, we will use strict procedures and security features (some of which are described above) to prevent unauthorised access. ​ HOW WE USE YOUR PERSONAL DATA FOR MARKETING We will add your details to our marketing database if: You enquire about our services You buy our services You have told a third party that you would like them to pass us your contact details so we can send you updates about our services. You have registered an account on our website and have indicated during the sign-up process that you are happy to receive marketing communications. ​ We may send you marketing communications by email, telephone, or post. You can ask us to only send you marketing communications by particular methods (for example, you may be happy to receive emails from us but not telephone calls) or ask us not to send you any marketing communications at all. You are also provided with the option to “opt-out”. ​ We may ask you to indicate your marketing preferences when you first register an account on our website. You can check and update your current marketing preferences at any time by calling or emailing us using the details set out in the Who we are and how you can contact us section above. WHEN WE WILL SEND YOUR PERSONAL DATA TO OTHER COUNTRIES Your personal data will not be transferred to or stored at a destination outside the European Economic Area (“EEA”) by us or our subcontractors. HOW LONG WE KEEP YOUR PERSONAL DATA​ We only keep your personal data for as long as we actually need it. In practice, this means that we will keep the details that we have been provided by our client for as long as the contract exists. ​ Please note that we may anonymise or use your personal data for statistical purposes. We keep anonymised and statistical data indefinitely, but we take care to ensure that such data can no longer identify or be connected to any individual. HOW YOU CAN MAKE A COMPLAINT If you are unhappy with how we have used your personal data, please get in touch with us to discuss this using the contact details set out in the section above. ​ You are also entitled to make a complaint to the Information Commissioner’s Office, which you can do by visiting www.ico.org.uk . Whilst you are not required to do so, we encourage you to contact us directly to discuss any concerns you may have and to allow us an opportunity to address these before you contact the Information Commissioner’s Office. EXTERNAL LINKS Although our website only looks to include quality, safe and relevant external links, users are advised to adopt a policy of caution before clicking any external links mentioned throughout this website. ​ Despite their best efforts, the Tracing Group Limited cannot guarantee or verify the contents of any externally linked website. Users should therefore note that they click on external links at their own risk. This website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned. SOCIAL MEDIA PLATFORMS Communication, engagement and actions taken through external social media platforms our website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively. ​ Users are advised to use social media platforms wisely and communicate/engage with them with due care and caution about their privacy and personal details. This website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email. ​ This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account. HOW WE KEEP THIS POLICY UP TO DATE ​ The easiest way to check for updates is by looking for the latest version of this policy on our website or you can contact us (see ‘who we are and how to contact us’) to ask us to send you the latest version of our policy. Policy last updated/issued: 17/03/2022. V3.0 Discover more about The Tracing Group The Team Services Accreditations Articles Need more details? Contact us now + Contact us

Home / Services / Overseas People Tracing Overseas People Tracing Customers and members can often move overseas, making locating them more challenging. Customers may have been identified as overseas but have "gone away" from their last known address. The Tracing Group specialises in tracing customers and members that live overseas, delivering high success. Service options can include complete verification and cover all countries. ​ Benefits ​ Prevent Fraud Manage Liability Meet Regulations Save Money Increase Customer Confidence Improve Scheme Efficiency ​ Get in touch to discuss your overseas tracing needs with us today. What's new Related articles Justas Sidiskis Aug 22, 2023 5 min 2023 Best Practices: Mastering Buy-ins and Buy-outs for Pension Schemes Justas Sidiskis May 2, 2023 2 min 2023 Pensions Dashboard Initiative: Revolutionise Your Pension Scheme and Ensure Readiness Justas Sidiskis Jan 19, 2023 1 min Did GMP Equalisation leave you with unanswered questions around 'unlinked dependants'? Justas Sidiskis Sep 14, 2022 2 min The Challenges of Performing KYC Checks on Legacy Data Justas Sidiskis Jul 19, 2022 2 min The Tracing Group launches Validentity tool for verifying the identity of individual pension members Justas Sidiskis Mar 16, 2022 3 min Expanded Dormant Assets Scheme Receives Royal Assent Need more details? Contact us now Contact Us

Thank you Thank you for completing the form ​ ​ What will happen next? ​ The information you have provided will be checked by our researchers. If everything matches up we will NOT contact you further. What we do with the information you have provided ​ We will pass your current contact details to the organisation that have instructed us to trace you and they will contact you directly. This can sometimes take between 3-6 months. If we have a question about the information you have provided, we will telephone you within the next 7-10 days. Discover more about The Tracing Group The Team Services Accreditations Articles Need more details? Contact us now Contact us

Home / Contact Contact us Please note Only use this "Contact us" page to ask general questions. If you have received a letter, do not send your details through this form; instead, use the "Have you received a letter? " page. How to contact us Main contact number 01603 937800 (Monday to Friday, 9am to 5pm UK time) Address The Tracing Group Unit 4D Wymondham Business Centre Norfolk NR18 9JL Opening Hours Mon - Fri 09:00 – 17:00 UK time Saturday Closed ​Sunday Closed Get in touch First Name Last Name Email Message Send Thank you! Your submission has been sent. We'll be in touch soon. Discover more about The Tracing Group The Team Services Ethics and Standards Articles

Home / About / Ethics and Standards Ethics and Standards A complete commitment Ethical conduct Complete confidentiality The collection, protection, and use of data all call for ethical judgments. A complete commitment to the highest ethical standards is at the core of The Tracing Group’s brand. Ethical conduct yields rewards, and unethical behaviour brings risk. ​ To preserve customer trust, The Tracing Group team strive to exceed all expectations for data security and privacy, ensuring that there is ethical handling of data within and beyond the organisation. As The Tracing Group handles sensitive personal data daily, complete confidentiality must be maintained, and best practices in data protection must be demonstrated at all times. ​ The Tracing Group team undergo extensive screening upon recruitment, which continues throughout employment. ​ Regular security training and awareness programmes also take place to ensure the team keep abreast of current trends and potential risks to data protection. Best practice Security and data protection Identifying and continually reviewing the latest regulations and frameworks relevant to the business ensures that The Tracing Group upholds its ISO 27001 accreditation and is at the forefront of best practices in data management and data security. ​ The financial services industry is tightly regulated for customer protection, and the practices demonstrated throughout The Tracing Group are fully aligned with these regulations. Where data is collected about individuals, full disclosure is provided to ensure informed consent is obtained. Security is a crucial priority to ensure that data held by The Tracing Group is protected from intrusion, corruption and unauthorised access. A fully considerate and robust Business Continuity / Disaster Recovery Plan is also in force. ​ The Tracing Group team are committed to reuniting individuals with their unclaimed assets because it is morally right, above and beyond any regulatory requirements. Data is always handled with honesty and integrity, with published policies detailing data collection, protection, and usage practices. ​ The Tracing Group work entirely to its ISO 27001 accreditation requirements/obligations and undergoes regular vulnerability and penetration testing. Discover more about The Tracing Group The Team Services Accreditations Articles Need more details? Contact us now Contact Us

Home / Services / People Tracing People Tracing Customers who have moved and failed to inform their financial services provider (gone aways) can be problematic, not only because the provider is unable to communicate with them but the provider may also no longer be fulfilling regulatory obligations. Finding customers and members to enable re-engagement is The Tracing Group's core service. Service level options include complete verification or simply providing a new address without making contact. ​ Benefits ​ ​ Prevent Fraud Manage Liability Meet Regulations Save Money Increase Customer Confidence Improve Scheme Efficiency ​ Get in touch to discuss your people tracing needs with us today. What's new Related articles Justas Sidiskis Aug 22, 2023 5 min 2023 Best Practices: Mastering Buy-ins and Buy-outs for Pension Schemes Justas Sidiskis May 2, 2023 2 min 2023 Pensions Dashboard Initiative: Revolutionise Your Pension Scheme and Ensure Readiness Justas Sidiskis Jan 19, 2023 1 min Did GMP Equalisation leave you with unanswered questions around 'unlinked dependants'? Justas Sidiskis Sep 14, 2022 2 min The Challenges of Performing KYC Checks on Legacy Data Justas Sidiskis Jul 19, 2022 2 min The Tracing Group launches Validentity tool for verifying the identity of individual pension members Justas Sidiskis Mar 16, 2022 3 min Expanded Dormant Assets Scheme Receives Royal Assent Need more details? Contact us now Contact Us

Home / About / Team Meet our Team Danielle Higgins Managing Director Danielle established The Tracing Group in February 2017, recognising the need for a more straightforward approach to tracing. The Tracing Group is focused on its strategy to provide innovative solutions to this sector that harness the latest in technological development whilst remaining dedicated to the client's needs. ​ The team that Danielle has brought together combines strengths in people tracing research, technical infrastructure and creativity. Danielle has led The Tracing Group to secure some of the UK's most high-profile Pension Schemes and administrators as clients and is securing new business at a rapid rate. ​ Data quality and asset reunification have been the focus of Danielle's professional attention for the last 11 years. She has been running companies that deliver this, consulting on the subject as part of industry-wide initiatives, lobbying the government or developing products designed to solve these issues. ​ In her spare time, Danielle enjoys ballet, yoga and spending time with her husband and two daughters. Paul Gaston Head of I.T Infrastructure Paul is responsible for setting up the technical infrastructure of the business. He is an experienced company director with more than 30 years of IT systems, data and platform development knowledge. He has extensive experience implementing secure infrastructure systems and is responsible for the data infrastructure and security policies at The Tracing Group. ​ Paul is also highly creative and instrumental in The Tracing Group's product development team. He focuses intently on bringing the most innovative products to our clients and industry. ​ In a previous life, Paul was in the RAF as an electronics engineer. In his spare time, he enjoys walking with his dog Luna and is a regular attendee of the local karting track, where he constantly strives for the fastest lap. He always says, "This is my last year racing," but we think that will not happen any time soon. Justin McGuirk Head of Business Development Justin has over 20 years of sales and customer service experience. His client-facing techniques, coupled with his inbound endeavours, ensure that the customer experience is marked by values relating to skill, competency and confidence. ​ Justin keeps a watchful eye on current affairs, a couple of watchful eyes on his two young daughters, and zero watchful eyes on Match of the Day, when his team has performed abysmally. Sarah Warricker Office Manager Sarah is responsible for all areas of office management and compliance support. She has twenty years of operations, sales and product management experience in financial services. ​ She has previously worked in the asset reunification industry and is instrumental in ensuring we can continue to deliver the highest standards to our clients. ​ She enjoys walking her dogs and spending time with her husband and two daughters in her spare time. Sam Thelwell Head of Research Sam is responsible for the research team that delivers results for our clients. Having previously managed large research teams at different asset reunification companies (after spending many years as a researcher), he has a wealth of relevant experience. Sam is focused on quality and accuracy when it comes to research results and is also a great leader with an inclusive and considerate approach to managing his team. Sam will always make himself available to clients with queries about results and considers client satisfaction a key measure of his success. Sam is a keen cricketer, has previously represented Norfolk at Minor Counties Cricket, and is a captain at Swardeston Cricket Club. He has enjoyed travelling extensively with his wife over the past decade, but COVID and a daughter have stopped that! Brogan Nicholl Research Support Brogan is an integral part of the research team, with over nine years of customer service and administration experience within different industries. With a qualification in Business Administration, Brogan's primary role is to support the Head of Research in continuously delivering accurate research results as efficiently as possible. ​ In her time, Brogan enjoys spending time with her family and travelling the country. She also likes taking her Rescue Staffy, Bella, out for adventures or enjoying Bella's favourite activity, a cuddle on the sofa with a cup of tea and a digestive biscuit! Bob Appleton Researcher Bob is a vital member of The Tracing Group Research Team. He uses his 5-plus years of people tracing and genealogical research experience on the various cases that cross our desks daily. Bob enjoys solving complex research cases with minimal input information and is exceptionally skilled with overseas tracing projects. ​ In 2013 Bob completed a History degree with a 2:1 specialising in landscape and modern British history. Bob enjoys coffee, real ale, and the local music scene when he isn't spending time with his daughter. Alison Williams-Hughes Office Administrator Alison is an essential member of the research team. A communication and media studies graduate, she has over 15 years of experience in customer care and administration. She provides first-class support to the rest of the research team and provides our client’s customers with the best possible customer service. In her spare time, Alison enjoys walks in the countryside with her King Charles Cavalier Spaniel or cuddling on the sofa with one of the cats. She also loves travelling abroad and at home and discovering new places and cultures. She also likes making bits and pieces with her vast craft collection! Amy Mansfield Office Administrator Amy is a vital member of the research team. With seven years of experience providing the best customer service, she ensures all calls are handled professionally and efficiently. Her continuous support for the researchers helps to ensure the research team remains proficient in providing accurate research results for our clients. Out of work, she enjoys spending time with her boyfriend, family, and their jack russell dog, Penny, who may be small but has a big personality. She also enjoys reading, especially a good thriller book! Suzanne Lightwing-Smith Business Consultant Suzanne has extensive business experience across several sectors and specialises in people and customer experience. She supports The Tracing Group with business strategy and development, working on projects and initiatives to help build and grow the business whilst maintaining excellent customer service and a great working environment. In her spare time, Suzanne loves spending time with her two sons and dog and enjoys travelling. Justas Sidiskis Digital Marketing Manager Justas brings various skills and experiences, including a strong understanding of marketing concepts and strategies. He has a solid foundation in marketing principles, including market research, branding, digital marketing, and campaign planning. ​ Computing & IT and Business graduate. Justas strongly desires to learn and grow in marketing and is passionate about staying up-to-date with the latest trends and best practices. ​ In his spare time, he enjoys meeting with family and friends and doing all sorts of sports activities. 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Home / About / Team Meet our Team Danielle Higgins Managing Director Danielle established The Tracing Group in February 2017, recognising the need for a more straightforward approach to tracing. The Tracing Group is focused on its strategy to provide innovative solutions to this sector that harness the latest in technological development whilst remaining dedicated to the client's needs. ​ The team that Danielle has brought together combines strengths in people tracing research, technical infrastructure and creativity. Danielle has led The Tracing Group to secure some of the UK's most high-profile Pension Schemes and administrators as clients and is securing new business at a rapid rate. ​ Data quality and asset reunification have been the focus of Danielle's professional attention for the last 11 years. She has been running companies that deliver this, consulting on the subject as part of industry-wide initiatives, lobbying the government or developing products designed to solve these issues. ​ In her spare time, Danielle enjoys ballet, yoga and spending time with her husband and two daughters. Paul Gaston Head of I.T Infrastructure Paul is responsible for setting up the technical infrastructure of the business. He is an experienced company director with more than 30 years of IT systems, data and platform development knowledge. He has extensive experience implementing secure infrastructure systems and is responsible for the data infrastructure and security policies at The Tracing Group. ​ Paul is also highly creative and instrumental in The Tracing Group's product development team. He focuses intently on bringing the most innovative products to our clients and industry. ​ In a previous life, Paul was in the RAF as an electronics engineer. In his spare time, he enjoys walking with his dog Luna and is a regular attendee of the local karting track, where he constantly strives for the fastest lap. He always says, "This is my last year racing," but we think that will not happen any time soon. Justin McGuirk Head of Business Development Justin has over 20 years of sales and customer service experience. His client-facing techniques, coupled with his inbound endeavours, ensure that the customer experience is marked by values relating to skill, competency and confidence. ​ Justin keeps a watchful eye on current affairs, a couple of watchful eyes on his two young daughters, and zero watchful eyes on Match of the Day, when his team has performed abysmally. Sarah Warricker Office Manager Sarah is responsible for all areas of office management and compliance support. She has twenty years of operations, sales and product management experience in financial services. ​ She has previously worked in the asset reunification industry and is instrumental in ensuring we can continue to deliver the highest standards to our clients. ​ She enjoys walking her dogs and spending time with her husband and two daughters in her spare time. Sam Thelwell Head of Research Sam is responsible for the research team that delivers results for our clients. Having previously managed large research teams at different asset reunification companies (after spending many years as a researcher), he has a wealth of relevant experience. Sam is focused on quality and accuracy when it comes to research results and is also a great leader with an inclusive and considerate approach to managing his team. Sam will always make himself available to clients with queries about results and considers client satisfaction a key measure of his success. Sam is a keen cricketer, has previously represented Norfolk at Minor Counties Cricket, and is a captain at Swardeston Cricket Club. He has enjoyed travelling extensively with his wife over the past decade, but COVID and a daughter have stopped that! Brogan Nicholl Research Support Brogan is an integral part of the research team, with over nine years of customer service and administration experience within different industries. With a qualification in Business Administration, Brogan's primary role is to support the Head of Research in continuously delivering accurate research results as efficiently as possible. ​ In her time, Brogan enjoys spending time with her family and travelling the country. She also likes taking her Rescue Staffy, Bella, out for adventures or enjoying Bella's favourite activity, a cuddle on the sofa with a cup of tea and a digestive biscuit! Bob Appleton Researcher Bob is a vital member of The Tracing Group Research Team. He uses his 5-plus years of people tracing and genealogical research experience on the various cases that cross our desks daily. Bob enjoys solving complex research cases with minimal input information and is exceptionally skilled with overseas tracing projects. ​ In 2013 Bob completed a History degree with a 2:1 specialising in landscape and modern British history. Bob enjoys coffee, real ale, and the local music scene when he isn't spending time with his daughter. Alison Williams-Hughes Office Administrator Alison is an essential member of the research team. A communication and media studies graduate, she has over 15 years of experience in customer care and administration. She provides first-class support to the rest of the research team and provides our client’s customers with the best possible customer service. In her spare time, Alison enjoys walks in the countryside with her King Charles Cavalier Spaniel or cuddling on the sofa with one of the cats. She also loves travelling abroad and at home and discovering new places and cultures. She also likes making bits and pieces with her vast craft collection! Amy Mansfield Office Administrator Amy is a vital member of the research team. With seven years of experience providing the best customer service, she ensures all calls are handled professionally and efficiently. Her continuous support for the researchers helps to ensure the research team remains proficient in providing accurate research results for our clients. Out of work, she enjoys spending time with her boyfriend, family, and their jack russell dog, Penny, who may be small but has a big personality. She also enjoys reading, especially a good thriller book! Suzanne Lightwing-Smith Business Consultant Suzanne has extensive business experience across several sectors and specialises in people and customer experience. She supports The Tracing Group with business strategy and development, working on projects and initiatives to help build and grow the business whilst maintaining excellent customer service and a great working environment. In her spare time, Suzanne loves spending time with her two sons and dog and enjoys travelling. Justas Sidiskis Digital Marketing Manager Justas brings various skills and experiences, including a strong understanding of marketing concepts and strategies. He has a solid foundation in marketing principles, including market research, branding, digital marketing, and campaign planning. ​ Computing & IT and Business graduate. Justas strongly desires to learn and grow in marketing and is passionate about staying up-to-date with the latest trends and best practices. ​ In his spare time, he enjoys meeting with family and friends and doing all sorts of sports activities. 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